Document Type
Report
Key Takeaways
Transformational leaderships helps employees understand HR practices and policies, which increases job satisfaction • When employees understand HR policies and practices, but do not like them, job satisfaction decreases • Job satisfaction directly influences ratings of customer satisfaction
Publication Date
2019
Source
Weller, I., Süß, J., Evanschitzky, H., & von Wangenheim, F. (2019). Transformational Leadership, High-Performance Work System Consensus, and Customer Satisfaction. Journal of Management. doi: 10.1177/0149206318817605.
Disciplines
Business
Copyright
© 2019, University of South Carolina
Publication Info
Weller, I., Süß, J., Evanschitzky, H., & von Wangenheim, F. (2019). Transformational Leadership, High-Performance Work System Consensus, and Customer Satisfaction. Journal of Management. doi: 10.1177/0149206318817605., 2019.