Library and Information Science
In November 2018, Lander University’s Jackson Library replaced their rarely-used traditional suggestion box with a new feedback station installed in the printing area, including open-ended whiteboard prompts and public replies posted to all question/comment forms received. Since then, the library’s users have shared hundreds of forms and whiteboard responses. How to install and manage a feedback station, challenges encountered, and actions taken in response to user feedback are discussed.
"We Heard You! Designing an Engaging User Feedback Station,"
South Carolina Libraries: Vol. 4
, Article 7.
Available at: https://scholarcommons.sc.edu/scl_journal/vol4/iss2/7