We Heard You! Designing an Engaging User Feedback Station

Authors

Jean Thrift, Lander UniversityFollow

Disciplines

Library and Information Science

Document Type

Conference Proceeding

DOI

https://doi.org/10.51221/sc.scl.2020.4.2.9

Abstract

In November 2018, Lander University’s Jackson Library replaced their rarely-used traditional suggestion box with a new feedback station installed in the printing area, including open-ended whiteboard prompts and public replies posted to all question/comment forms received. Since then, the library’s users have shared hundreds of forms and whiteboard responses. How to install and manage a feedback station, challenges encountered, and actions taken in response to user feedback are discussed.

Recommended Citation

Thrift, Jean (2020) "We Heard You! Designing an Engaging User Feedback Station," South Carolina Libraries: Vol. 4: Iss. 2, Article 7.
DOI: https://doi.org/10.51221/sc.scl.2020.4.2.9
Available at: https://scholarcommons.sc.edu/scl_journal/vol4/iss2/7