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This report presents results of an organizational analysis conducted of the Processing Services Division of Thomas Cooper Library at the University of South Carolina. The authors reviewed a selection of the recent literature relevant to technical services. The authors also compiled and analyzed the recent history, organization structure, mission, goals, and objectives for Thomas Cooper Library and the Processing Services Division. The report presents results from twelve interviews with Division staff, management, and Library administration; an exploration of catalog use statistics; and a staff time allocation study. Recommendations were made regarding the organizational structure, incorporating a team approach, physical space considerations, training and development, and use of metrics.