Organizational Storytelling Among Academic Reference Librarians
This study focuses on the roles of organizational stories among librarians who work at the reference desk. Twenty librarians employed in four academic institutions were interviewed. Most of the organizational stories shared among the participants and their colleagues were rich in tacit knowledge and can be classified according to four main roles: explaining work conditions, warning systems, preparing others, and finding comfort. The results of the study also suggest that the librarians recount the stories to different groups according to the role of the stories.
Digital Object Identifier (DOI)
portal: Libraries and the Academy, Volume 15, Issue 2, 2015, pages 233-250.
© Johns Hopkins University Press, 2015
Colón-Aguirre, M. (2015). Organizational storytelling among academic reference librarians. portal: Libraries and the Academy, 15(2), 233-250. https://doi.org/10.1353/pla.2015.0016