Hospital Workforce Engagement, Satisfaction, Burnout and Effects on Patient Mortality: Findings from the English National Health Service Staff Surveys
Document Type
Article
Abstract
Previous studies of healthcare organizations' workforces and their performance have focused on burnout and its impact on care. The aim of this research is to expand on this and examine the association of positive organizational states, engagement and recommendation of employer as a place to work, in comparison to burnout on Hospital performance. This was a panel study of the respondents to the 2012-2019 yearly Staff Surveys of the English National Health Service (NHS) hospital Trusts with hospital performance measured by the adjusted inpatient Summary Hospital-level Mortality Indicator (SHMI). In univariable regression, all three organizational states significantly and negatively correlated with SHMI, with recommendation and engagement showing a nonlinear effect. In multivariable analysis, all three states remained significant predictors of SHMI. Engagement and recommendation showed mutual correlation, with engagement being a more prevalent state than recommendation. Our study indicates that organizations could benefit from monitoring multiple workforce variables to preserve or enhance workforce well-being, while optimizing organizational performance. The surprising finding that higher burnout was associated with improved short-term performance requires further investigation, as does the finding of less frequent staff recommendation of work compared to staff engagement with their work.
Digital Object Identifier (DOI)
Publication Info
Published in Health Services Management Research, Volume 37, Issue 2, 2024, pages 108-114.
APA Citation
Boyle, R. E., Jonker, L., Sudha Xirasagar, Hayrettin Okut, & Badgett, R. G. (2023). Hospital workforce engagement, satisfaction, burnout and effects on patient mortality: Findings from the English national health service staff surveys. Health Services Management Research, 37(2), 108-114.https://doi.org/10.1177/09514848231179175
Rights
© The Author(s) 2023.