Date of Award

Spring 2022

Degree Type



College of Nursing

Director of Thesis

Robin M. Dawson, Ph.D., RN, CPNP-PC

First Reader

Coretta M. Jenerette, Ph.D., RN, AOCN, CNE, ANEF, FAAN

Second Reader

Coretta M. Jenerette, Ph.D., RN, AOCN, CNE, ANEF, FAAN


Objective: This research aimed to evaluate the effect of provider-patient racial concordance on perceived care received by University of South Carolina students at Student Health Services.

Methods: A total of 173 students at the University of South Carolina Columbia campus who have received care from Student Health Services within the past 2 years participated in the study. Participants were questioned about their experience with Student Health Services using an adaptation of the CAHPS® Clinician & Group Survey Version 3.0. Independent samples t-tests and descriptive analyses were used for comparisons between the 25 non-white respondents and a randomly selected proportionate group of white respondents, then further analyzed within racially concordant and non-racially concordant subsets within each group.

Results: The results showed no statistical significance between racially concordant care and non-racially concordant care about specific aspects of their care, including the provider’s proficiency level at adequate explanation, attentive listening, relevant medical history knowledge, patient respect, and adequate length of visit. Nor did the results show statistically significant differences in patient’s overall perceived quality of care or degree to which they believed provider-patient racial concordance affected their care during this specific experience (p-values all > 0.05).

Conclusion: Although the results of the study were statistically insignificant, likely due to the limited sample size, the trends within the data and values approaching statistical significance implicate a need for further research on a larger scale.

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