Date of Award
School of Hotel, Restaurant and Tourism Management
Director of Thesis
Dr. Marketa Kubickova
Dr. Kawon Kim
This paper investigates the relationship between the COVID-19 pandemic and employee satisfaction in luxury hotels. Through a review of the existing body of scholarly literature about factors affecting employee satisfaction, and new collection and analysis of data on the topic, the identification and evolution of factors affecting employee satisfaction was explored. In reference to companies’ responses to the COVID-19 pandemic, luxury hotel employees’ levels of satisfaction were analyzed. The analysis concluded that the widespread changes made to the luxury hotel industry in response to the COVID-19 pandemic did not have a negative impact on employee satisfaction.
Bawcom, Renee, "Analysis of the Relationship between COVID-19 and Employee Satisfaction in Luxury Hotels" (2021). Senior Theses. 411.