Date of Award
Spring 2021
Degree Type
Thesis
Department
School of Hotel, Restaurant and Tourism Management
Director of Thesis
Dr. Marketa Kubickova
First Reader
Dr. Kawon Kim
Second Reader
Dr. Kawon Kim
Abstract
This paper investigates the relationship between the COVID-19 pandemic and employee satisfaction in luxury hotels. Through a review of the existing body of scholarly literature about factors affecting employee satisfaction, and new collection and analysis of data on the topic, the identification and evolution of factors affecting employee satisfaction was explored. In reference to companies’ responses to the COVID-19 pandemic, luxury hotel employees’ levels of satisfaction were analyzed. The analysis concluded that the widespread changes made to the luxury hotel industry in response to the COVID-19 pandemic did not have a negative impact on employee satisfaction.
First Page
1
Last Page
45
Recommended Citation
Bawcom, Renee, "Analysis of the Relationship between COVID-19 and Employee Satisfaction in Luxury Hotels" (2021). Senior Theses. 411.
https://scholarcommons.sc.edu/senior_theses/411
Rights
© 2021, Renee Bawcom