Library and Information Science
Emotional intelligence is key to employee success, yet many libraries do not consider EI in training. 46 library staff completed the Emotify test and a survey assessing their performance. Staff in leadership roles tended to score higher and rate their EI knowledge higher. Staff with lower scores tended to assess the test as not useful. More EI training is needed for nonsupervisory staff, and library administrations should encourage EI training for all staff.
"Once More, with Feeling: A Case Study in Emotional Intelligence Testing of Library Staff,"
South Carolina Libraries: Vol. 4
, Article 4.
Available at: https://scholarcommons.sc.edu/scl_journal/vol4/iss2/4