Library and Information Science

Document Type

Conference Proceeding


Public Libraries are often faced with the challenge of updating facilities to keep pace with customer preferences with limited funding. Based upon experience with bond funded renovations to multiple Richland Library locations from 2014-2020, this article shares strategies and case studies on how to make high impact changes while being sensitive to minimizing construction. Strategies include a customer experience design focus, reallocation of staff office space, use of color, selection of flexible furnishings, and integration of public art.