Library and Information Science
When the need for a new website aligned with the opportunity to develop an open source event management application, Richland Library (SC) dove right in. Freed from the limitations of proprietary software, the development team designed an entirely new web experience to help Richland County residents discover and attend events. Called Intercept, this application pushes event recommendations to customers based on their activity, gets direct feedback from customers, and enable staff to better plan for future programs.
Keane, Diana; Sawicki, Sarah; and Higgins, Phillip
"More of What You Love: Using Data to Connect Customers to their Next Great Library Experience,"
South Carolina Libraries: Vol. 4
, Article 21.
Available at: https://scholarcommons.sc.edu/scl_journal/vol4/iss1/21