More of What You Love: Using Data to Connect Customers to their Next Great Library Experience

Authors

Diana Keane, Richland LibraryFollow
Sarah Sawicki, Richland LibraryFollow
Phillip Higgins, Richland LibraryFollow

Disciplines

Library and Information Science

Document Type

Peer-Reviewed Article

DOI

https://doi.org/10.51221/sc.scl.2020.4.1.10

Abstract

When the need for a new website aligned with the opportunity to develop an open source event management application, Richland Library (SC) dove right in. Freed from the limitations of proprietary software, the development team designed an entirely new web experience to help Richland County residents discover and attend events. Called Intercept, this application pushes event recommendations to customers based on their activity, gets direct feedback from customers, and enable staff to better plan for future programs.

Recommended Citation

Keane, Diana; Sawicki, Sarah; and Higgins, Phillip (2020) "More of What You Love: Using Data to Connect Customers to their Next Great Library Experience," South Carolina Libraries: Vol. 4: Iss. 1, Article 21.
DOI: https://doi.org/10.51221/sc.scl.2020.4.1.10
Available at: https://scholarcommons.sc.edu/scl_journal/vol4/iss1/21