Document Type



Every member of a social system sees that system in a particular way. This essay outlines a

new way of seeing the uniquely human characteristics in these systems, with particular attention to what happens when this view is taken. Termed the Knowledge Lens, this view embraces complexity, sees the potential of innovation through conversation, and understands the barriers limiting the traditionally assumed powers of data, information, and knowledge. This lens is approached within the context of ensuring that graduates of a Knowledge School are equipped with the tools and understanding necessary to facilitate positive change and increase human agency--both in their jobs and their communities. Specific attention is also paid to the role of automation, with the suggestion that automation and information-centric views work only in areas with known and simple answers.

Digital Object Identifier (DOI)

APA Citation

Freeburg, D. (2020). A knowledge lens: Humans in action. Journal of New Librarianship, 4(Special), 417–438.