Exception Handling for Conflict Resolution in Cross-Organizational Workflows

Document Type



Workflow management systems (WfMSs) are being increasingly deployed to deliver e-business transactions across organizational boundaries. To ensure a high service quality in such transactions, exception-handling schemes for conflict resolution are needed. The conflicts primarily arise due to failure of a task in workflow execution because of underlying application, or controlling WfMS component failures or insufficient user input. So far, little progress has been reported in addressing conflict resolution in cross-organizational business processes, though its importance has been recognized. In this paper, we identify the exception handling techniques that support conflict resolution in cross-organizational settings. In particular, we propose a novel, “bundled” exception-handling approach, which supports (1) exception knowledge sharing--sharing exception specifications and handling experiences, (2) coordinated exception handling, and (3) intelligent problem solving--using case based reasoning to reuse exception handing experiences. A prototype of this exception handling mechanism is developed and integrated as a part of the METEOR Workflow Management System. An evaluation of our approach is also presented through some sample workflow applications.

Digital Object Identifier (DOI)

APA Citation

Luo, Z., Sheth, A. P., Kochut, K., & Arpinar, I. B. (2003). Exception Handling for Conflict Resolution in Cross-Organizational Workflows. Distributed and Parallel Databases, 13 (3), 271-306.